Customer Success Manager - Land Domain

About the role

The Customer Success Manager will act as the primary point of contact for customers, managing the full product lifecycle and ensuring optimal user experience for autonomous air defense systems. This role involves gathering customer feedback, coordinating training, and collaborating with internal engineering and operations teams to drive product improvements. The position is ideal for a commercially minded professional with a military background who is passionate about solving complex problems in the defense sector.

Responsibilities

• Manage the full product lifecycle in alignment with customers including updates, maintenance, and replacements
• Provide first-level technical support and connect users with internal experts for repairs
• Plan and coordinate training sessions for users and stakeholders
• Systematically gather customer feedback and requirements to inform product management and future updates
• Collaborate with sales, engineering, and operations to ensure smooth maintenance and identify upsell opportunities

Required skills

• Business
• Technical support
• Customer success
• Stakeholder management
• German
• English

Qualifications

• Degree in Business Administration, Economics, Finance, or Engineering
• Equivalent military technical training
• 3+ years of military experience in the land domain

Benefits

• Virtual stock options
• Monthly flexible benefits allowance
• Health check-ups
• Skin screenings
• Mental health workshops
• Referral bonus
• Team events
• Corporate discounts
• Flexible working hours

About the Company

TYTAN Technologies aims to set a global standard in autonomous air defense with AI-driven, cost-efficient systems that counter unmanned aerial threats at scale. The company is a fast-growing deep-tech firm focused on protecting people, critical infrastructure, and European sovereignty.