Customer Success Associate

About the role

The Customer Success Associate manages relationships with key accounts following contract signature. This role guides customers through onboarding, serves as their primary point of contact, and ensures timely resolution of requests by coordinating with the technical team.

Responsibilities

• Own the customer relationship after signing, with a focus on our largest accounts
• Guide customers from signed contract through onboarding
• Be their consistent point of contact at Lyceum
• Respond quickly to requests and issues, and make sure each one is followed up
• Build trust through regular, proactive communication
• Coordinate with our technical Customer Success Team and be responsible for building the customer success function
• Make sure our customers are satisfied and keep growing with us

Required skills

• Customer relationship management
• Communication
• Technical understanding
• Cloud
• AI
• Infrastructure

Nice to have

• Account management
• SaaS
• B2B tech
• German

About the Company

Lyceum is an early-stage company building sovereign, GDPR-compliant AI infrastructure for the next generation of deep-tech. The team consists of professionals from hedge funds, big tech, AI startups, and top universities.