Senior Support Specialist/Customer Success

About the role

We are seeking a talented Customer User Support specialist to join our team and support users of our desktop applications. In this role, you will help users solve challenging technical issues and maximize value from our AI-native browsing experience while driving improvements to customer journeys and in-product workflows.

Responsibilities

• Serve as the dedicated technical resource for desktop browser users, providing troubleshooting assistance and guidance on optimal use of the platform.
• Grow into the go-to technical and troubleshooting expert for Comet, helping both users and internal teams confidently navigate and use the browser.
• Partner with Enterprise, Mobile and Desktop teams to resolve issues and coordinate resources across multiple teams as needed.
• Translate learnings from Comet user issues into scalable solutions, working with Engineering and Go-To-Market teams to implement improvements.
• Build strong relationships with key Comet Enterprise users to ensure the success of their workflows in the browser.

Required skills

• Technical support
• Application development
• AI tools

Nice to have

• Customer relationship management
• Cross-functional collaboration
• Project management

Qualifications

• 3+ years of experience in technical support engineering roles