IT Engineer

About the role

Cognition is looking for an IT Engineer to own the employee technology experience and scale global IT operations in our London office. This role involves providing responsive support, managing office infrastructure, and improving IT operations through automation and AI-enabled workflows. You will act as the face of IT for the office, ensuring reliable technology and secure access for all employees.

Responsibilities

• Serve as the primary IT partner for employees, providing support across devices, applications, access, and conferencing.
• Manage office technology reliability, including networks, vendor coordination, and hardware/software asset lifecycle.
• Partner with the global IT team on office expansions, infrastructure changes, and operational runbooks.
• Administer identity and access across platforms like Okta, Google Workspace, Slack, GitHub, Zoom, and Microsoft 365.
• Manage endpoint security and MDM platforms such as Kandji, Jamf, or Intune.
• Develop scripts and integrations using TypeScript or Python to automate workflows and reduce manual work.
• Implement monitoring and observability to proactively resolve IT issues.
• Integrate AI-enabled ITSM capabilities and use Devin to improve IT operations.

Required skills

• IT engineering
• Systems administration
• Technical support
• IAM
• Terraform
• CI/CD
• Endpoint engineering
• Network engineering
• Software integrations
• Okta
• Google Workspace
• Slack
• GitHub
• Zoom
• Microsoft 365

Nice to have

• Identity lifecycle management
• Identity-as-code
• Git-based delivery
• API integrations
• AI-enabled ITSM
• Agentic workflows
• Support automation
• Enterprise networking
• Endpoint management
• Vulnerability management

Qualifications

• 3+ years of experience in IT engineering, systems administration, technical support, or a related role
• Bachelor’s degree in computer science, information technology, or a related discipline
• Equivalent practical experience

About the Company

Cognition is an applied AI lab building end-to-end software agents, including Devin, the first AI software engineer. The team is composed of world-class competitive programmers, former founders, and leaders from companies at the cutting edge of AI.