Graduate Technical Support Analyst

About the role

Odin is seeking a sharp graduate to join their team as a Technical Support Analyst to manage investor experience and support customers through the private market deal lifecycle. You will act as the primary point of contact for angels, VCs, and founders, resolving inquiries and advocating for product improvements based on customer feedback. This role is designed for someone eager to learn about private markets in a fast-paced startup environment.

Responsibilities

• Answer support tickets from our customers across the full deal lifecycle: pre-close, closing, post-close and ongoing reporting.
• Learn the platform well enough to resolve most tickets yourself, without needing to escalate.
• Triage with judgement: spot what’s urgent, what’s risky, what can be self-served and what genuinely needs Product, Ops or Compliance, and route accordingly.
• Reduce ticket volume by going to the root cause.
• Identify the patterns and feed back to Product with clarity and conviction.
• Be the internal voice of the customer by advocating for fixes and closing the loop with users.

Required skills

• Customer Experience
• Problem solving
• Communication
• AI-fluent

Qualifications

• Recent graduate or early career professional
• Any degree

Benefits

• Private health insurance
• Paid sick leave
• Mental health support
• Annual wellness budget
• Enhanced parental leave
• Pension scheme
• 33 days total annual leave
• Work from anywhere for up to 6 weeks per year
• Birthday leave

About the Company

Odin is building the investment infrastructure for the future of private markets, making it easier to raise and deploy capital. Their full-stack platform is trusted by over 10,000 angels, VCs, and founders, administering over $500m in assets.