FBS Product Analyst Customer Retention

About the role

This role is responsible for obtaining and evaluating data that supports customer retention initiatives. The analyst will support the retention leader in creating monthly report outs and analyzing information to drive retention strategies.

Responsibilities

• Obtain and evaluate data to support customer retention initiatives
• Analyze information to support retention reporting
• Conduct market research into industry trends and target user bases
• Coordinate inputs from customers and developers to inform product strategy
• Follow agile development processes to plan and launch product changes
• Develop prototypes and test minimum viable products

Required skills

• Data Analytics
• Customer Experience
• Retention Reporting
• Communication
• Power BI
• Excel
• PowerPoint

Nice to have

• Insurance industry experience

Qualifications

• Bachelor's degree in Analytics

Benefits

• Competitive salary
• Performance-based bonuses
• Comprehensive benefits package
• Career development and training opportunities
• Flexible work arrangements
• Private Health Insurance
• Pension Plan
• Paid Time Off

About the Company

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The organization is guided by its purpose of unleashing human energy through technology for an inclusive and sustainable future.