QuickMail
Technical Customer Support
$30,000 – $50,000Remote
- Full time
- Yesterday
Newly posted
About the role
QuickMail is seeking a technical customer support professional to own the support experience for their cold email and LinkedIn outreach platforms. You will act as the primary point of contact for customers, diagnosing complex technical issues, collaborating with engineering, and refining support processes. This role requires a proactive individual who can manage system health, test new releases, and provide actionable feedback to improve product reliability.
Responsibilities
- Manage the daily support queue and prioritize incoming tickets for QuickMail and Mailflow.
- Monitor system health, including job queues, event-stream latency, and domain status.
- Investigate and diagnose technical issues related to deliverability, DNS, and automation.
- Test new features and fixes on staging environments before release.
- Lead weekly team meetings and maintain internal documentation and KPIs.
- Improve AI support agents and maintain automated testing workflows.
Required skills
- Customer support
- Technical troubleshooting
- Critical thinking
- Communication
- DNS
- Deliverability
Nice to have
- LinkedIn automation
- DKIM
- SPF
- Data analysis
- Agency operations
About the Company
QuickMail is a cold email and LinkedIn outreach platform established in 2014 that specializes in deliverability technology, including Inbox rotation and deliverability AI.