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Litmus

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Customer Success Application Engineer

Salary not disclosedRemote

  • Customer Success
  • Japan
  • Full time
  • Today
Newly posted

About the role

The Application Engineer is a key technical role responsible for ensuring the successful configuration, deployment, and value realization of Litmus Edge and Litmus Edge Manager for customers across the APAC region. You will work with prospective and existing customers during proof-of-concept projects and production implementations to validate requirements and deliver measurable business value. This role involves partnering with internal teams including Sales, Product, and Development to support pre-sales transitions, customer expansion, and technical support.

Responsibilities

  • Validate customer requirements for proof of concept and production implementations of Litmus products
  • Configure Litmus Edge and Litmus Edge Manager during proof of concepts, customer pilots, and production deployments
  • Lead assigned technical implementation activities and ensure contracted technical responsibilities are delivered successfully
  • Develop innovative solution approaches that help customers maximize value from Litmus products
  • Maintain and contribute to internal solution libraries, deployment best practices, reusable configurations, and technical documentation
  • Provide Level 2 technical support to the Litmus Service Desk, including troubleshooting, root-cause analysis, and customer issue resolution
  • Participate in on-call rotation for customers requiring 24x7 support coverage
  • Support Sales Engineers and Account Managers with technical architecture reviews, proposal inputs, RFI/RFP responses, demonstrations, and smooth pre-sales to implementation handovers
  • Provide field feedback to Product Management and Development on customer requirements, market gaps, bugs, and product enhancement opportunities
  • Support webinars, customer meetings, partner enablement, value-added reseller discussions, and customer user group activities as required

Required skills

  • Japanese
  • English
  • IIoT
  • Network protocols
  • System architecture
  • Linux
  • Databases
  • Python
  • JavaScript
  • Docker
  • Kubernetes
  • Azure
  • AWS
  • GCP

Nice to have

  • Litmus Edge
  • Litmus Edge Manager
  • OPC/UA
  • PLC/SCADA

About the Company

Litmus is a growth-stage software company building the data foundation that powers industrial AI. The company helps manufacturers access, structure, and use real-time data from machines, systems, and sensors at the edge.

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