Customer Service Representative - Japanese and English

About the role

Catawiki is looking for a customer service representative to manage disputes, complaints, and queries for our marketplace of special objects. You will act as a mediator between buyers and sellers while working across multiple communication channels to ensure a high-quality customer experience. This is an interim 7-month contract role based in Lisbon.

Responsibilities

• Engage and delight customers by solving complex challenges and managing disputes and complaints.
• Address and resolve customer queries in a correct and timely manner via chat, email, phone, and social media.
• Mediate between sellers and buyers to find mutually beneficial solutions.
• Collaborate with Sales, Experts, and other departments to improve overall customer experience.
• Provide feedback on service improvement possibilities based on direct customer contact.

Required skills

• Japanese
• English
• Customer Service
• Analytical skills
• Critical thinking
• Communication skills

Nice to have

• Content Moderation
• Live Channels experience

Qualifications

• Experience in a customer service environment or customer-related role

Benefits

• Health insurance
• Dental coverage
• Work from home allowance
• Commuting allowance
• Catavoucher
• Birthday voucher
• Pursue Your Passion day off
• Learning and development initiatives

About the Company

Catawiki is a one-of-a-kind marketplace for buying and selling special objects, with over 100,000 unique items auctioned weekly. We are a diverse and sustainable scale-up with a mission to become the world's most popular destination for special objects.