Liberty Mutual Insurance
Licensed Customer Service Representative
Salary not disclosed2+ yearsRemote
- Customer Response Center
- Full time
- 2mo ago
About the role
The Remote Customer Service Representative provides timely, accurate, and responsive information and service to policyholders and agents for a division of Personal Lines products. The role involves independently solving problems, identifying and analyzing customer policy needs, and ensuring high customer satisfaction, growth, and retention.
Responsibilities
- Provide timely and accurate information to policyholders and agents
- Independently solve problems relating to policies within scope
- Identify, analyze, and own customer policy needs
- Ensure high customer satisfaction, growth, and retention of business
- Review, record, and organize written data from a variety of sources
Required skills
- Customer support
- Communication skills
- Interpersonal skills
- Data organization
Qualifications
- Associates degree
- 1+ year Insurance experience
- 2 years' related Customer Service experience
- Active P&C Producers insurance license
Certifications
- P&C Producers insurance license
About the Company
Liberty Mutual is an insurance company that values hard work, integrity, and commitment. They aim to create an inclusive workplace that supports every individual through comprehensive benefits, workplace flexibility, and professional development opportunities.