Licensed Customer Service Representative

About the role

The Remote Customer Service Representative provides timely, accurate, and responsive information and service to policyholders and agents for a division of Personal Lines products. The role involves independently solving problems, identifying and analyzing customer policy needs, and ensuring high customer satisfaction, growth, and retention.

Responsibilities

• Provide timely and accurate information and service to policyholders and agents
• Independently solve problems relating to policies within scope
• Escalate complex issues as appropriate
• Identify, analyze, and own customer policy needs to ensure satisfaction and retention
• Review, record, and organize written data from a variety of sources

Required skills

• Customer support
• Communication skills
• Interpersonal skills
• Data organization

Qualifications

• Active P&C Producers insurance license
• 2 years of related Customer Service experience
• Associates degree or 1+ year Insurance experience

Certifications

• P&C Producers insurance license

About the Company

Liberty Mutual is an insurance company that prioritizes an inclusive culture where employees feel valued and supported. They offer comprehensive benefits, workplace flexibility, and professional development opportunities.