Licensed Customer Service Representative

About the role

The Remote Customer Service Representative provides timely, accurate, and responsive information and service to policyholders and agents for a division of Personal Lines products. This role involves independently solving policy-related problems, identifying and analyzing customer needs, and ensuring high satisfaction, growth, and retention. Success in this position requires active engagement during a mandatory paid training period and the ability to work a flexible schedule including weekend rotations.

Responsibilities

• Provide timely and accurate information to policyholders and agents regarding Personal Lines products and programs.
• Independently resolve policy-related problems within the defined scope.
• Escalate complex issues to appropriate channels when necessary.
• Identify, analyze, and manage customer policy needs to support business retention and growth.
• Maintain reliable attendance and active engagement during the mandatory training period.
• Adhere to a shift schedule that includes weekend rotations.

Required skills

• Customer support
• Problem solving
• Data organization
• Communication skills
• Interpersonal skills

Qualifications

• Active P&C Producers insurance license
• 2 years of related Customer Service experience
• Associate's degree or 1+ year of insurance experience

Certifications

• P&C Producers insurance license

Benefits

• Paid training
• Workplace flexibility
• Professional development opportunities
• Employee Resource Groups

About the Company

Liberty Mutual is an insurance company that prioritizes an inclusive culture where employees feel valued and supported. They focus on creating an environment that welcomes diverse perspectives and experiences, supported by comprehensive benefits and professional development.