Licensed Customer Service Representative

About the role

The Remote Customer Service Representative provides timely, accurate, and responsive information and service to policyholders and agents for Personal Lines products. The role involves independently solving policy-related problems, identifying customer needs, and ensuring high satisfaction, growth, and retention. Success in this position requires active engagement during training and the ability to work a flexible schedule including weekend rotations.

Responsibilities

• Provide timely and accurate information to policyholders and agents
• Independently resolve policy-related issues within scope
• Escalate complex problems to appropriate channels
• Identify and analyze customer policy needs to ensure satisfaction and retention
• Maintain reliable attendance and active engagement during training and daily shifts

Required skills

• Customer support
• Communication
• Interpersonal skills
• Data organization

Qualifications

• Active P&C Producers insurance license
• 2 years of related Customer Service experience
• Associates degree
• 1+ year Insurance experience

Certifications

• P&C Producers insurance license

About the Company

Liberty Mutual is an insurance company that fosters an inclusive culture where employees are valued and supported. They prioritize professional development, workplace flexibility, and employee well-being through comprehensive benefits and resource groups.