Customer Care Officer

About the role

As a Customer Care Officer, you will play a key role in ensuring a smooth and reliable experience for both merchants and consumers using Alma. You will support users, resolve complex requests and contribute to improving our operational processes.

Responsibilities

• Handle complex requests from merchants and consumers via email and phone
• Guide users in the use of Alma’s payment solutions
• Provide clear and helpful responses while ensuring a high level of customer satisfaction
• Manage debt collection actions and follow up on payment delays
• Ensure smooth onboarding of new merchants and help them implement the Alma solution
• Monitor cases and ensure issues are resolved efficiently
• Identify recurring issues and share insights to improve processes and tools
• Contribute to quality reviews and operational improvements

Required skills

• French
• English
• Customer support

Nice to have

• Operations

Qualifications

• First experience in customer support, operations or similar roles

Benefits

• Health insurance
• Meal vouchers
• Sustainable mobility package
• Choice of laptop
• Team events

About the Company

Alma builds Buy Now Pay Later solutions that help merchants increase sales while enabling consumers to manage their budget responsibly. The company serves 10 million consumers and over 25,000 active merchants across Europe.