Senior Account Manager

About the role

The Account Manager will manage, negotiate, and retain a portfolio of large accounts, acting as a strategic partner to help merchants achieve their business goals. This role involves analyzing performance data to provide insights, identifying up-sell and cross-sell opportunities, and serving as the voice of the merchant within the organization. You will work closely with cross-functional teams including Sales, Onboarding, and Product to ensure merchant success.

Responsibilities

• Manage, negotiate and retain a portfolio of large accounts.
• Establish trustful relationships with large merchants and act as the key point of communication.
• Deliver meaningful insights by analyzing merchant performance data.
• Identify up-sell and cross-sell opportunities to maximize merchant turnover and conversion.
• Share merchant feedback and insights with the Product and Engineering teams to improve the solution.

Required skills

• Account Management
• Negotiation
• Sales
• KPI analysis
• French
• English
• Salesforce
• Gong
• Aircall
• Dust
• SalesNavigator
• Customer Success

Qualifications

• Experience in similar functions such as Sales or Account Management in the Retail industry

Benefits

• Profit-sharing
• Employee savings plan
• Health insurance
• Disability insurance
• Gymlib and Classpass partnerships
• Sustainable Mobility Package
• Meal vouchers
• MindDay platform access
• Learning & Development Platform

About the Company

Alma is a buy now pay later leader in Europe, helping merchants boost sales and deliver seamless shopping experiences without encouraging bad debt. As a member of the Next40, the company is scaling rapidly with over 25,000 merchants and 10 million consumers.