Manager, Ad Operations

About the role

The Manager, Ad Operations will lead a team of Ad Operations Specialists responsible for campaign setup, QA, troubleshooting, and optimization across programmatic channels. This role focuses on coaching the team, improving operational workflows, and partnering cross-functionally to transition toward an automated and optimization-focused model. The successful candidate will ensure accurate campaign delivery while fostering a culture of continuous improvement and operational excellence.

Responsibilities

• Leading, coaching, and developing a team of Ad Operations Specialists, fostering accountability, curiosity, and continuous learning
• Overseeing campaign setup, trafficking, QA, troubleshooting, pacing, and delivery across StackAdapt’s programmatic channels
• Supporting the team’s evolution toward a more automated and optimization-focused operating model
• Coaching specialists on campaign optimization support, including pacing analysis, performance troubleshooting, and actionable recommendations
• Partnering with Account Management, Account Executives, Client Partnerships, Product, and Engineering to improve workflows, handoffs, tooling, and campaign outcomes
• Identifying opportunities to streamline processes through automation, templates, SOPs, and scalable operating practices
• Tracking team performance, workload, quality, and operational metrics to identify gaps and share recommendations with leadership

Required skills

• Programmatic advertising
• Campaign management
• Ad operations
• People management
• DSP workflows
• Performance analysis
• Troubleshooting
• Process improvement

Benefits

• Retirement/401K/Pension savings
• Paid time off
• Mental health care program
• Health benefits
• Work from home reimbursements
• WeWork membership
• Training and onboarding program
• Personal development support
• Parental leave program

About the Company

StackAdapt is a leading technology company that empowers marketers to reach, engage, and convert audiences with precision using an AI-powered marketing platform. The company is recognized for its diverse and supportive workplace, high-performing campaigns, and innovation in the programmatic advertising space.