Customer Care & Claims Agent Niederlande

About the role

The Customer Care & Claims Agent serves as the primary point of contact for customers and partners in the Netherlands. This role involves managing inquiries via phone and email, processing new insurance claims, and maintaining accurate records within CRM and contract management systems. The agent works closely with the operations team to optimize processes and ensure high service standards.

Responsibilities

• Act as the first point of contact for customers and partners via phone and email
• Document and resolve inquiries efficiently
• Manage new insurance claims proactively
• Maintain and update CRM and contract management systems
• Collaborate with the operations team to improve internal processes

Required skills

• Customer Service
• Dutch
• English
• CRM
• Communication

Nice to have

• Insurance industry experience
• B2B experience
• Technical proficiency
• AI tools
• German

Qualifications

• Experience in customer service, customer support, or service centers

Benefits

• Professional development
• Meal subsidies
• VBB-Umweltkarte discount
• Company bike leasing
• Flexible working hours

About the Company

Alteos GmbH combines entrepreneurial freedom and technical expertise with the reliability of its investor, AXA. The company focuses on innovative insurance solutions and fosters a culture of diversity, trust, and transparency.