Customer Success Associate - Renewable Energy

About the role

As a Customer Success Associate, you will support clients in maximizing the value of our sustainable energy product portfolio. You will coordinate onboarding processes, manage client inquiries, and ensure high data quality while working closely with Sales, Product, and Operations teams. This role is essential for maintaining long-term client satisfaction and helping businesses navigate the complex energy market.

Responsibilities

• Provide personal support to clients to ensure long-term satisfaction and success.
• Coordinate the onboarding process and guide clients through the introduction of software solutions.
• Collaborate with Product and Sales teams to design an engaging customer experience.
• Process and prioritize incoming client inquiries and resolve issues independently.
• Maintain client data in systems such as CRM to ensure high data quality.
• Prepare, document, and follow up on internal meetings, client QBRs, and reporting.

Required skills

• Customer support
• CRM
• Data analysis
• German
• English

Nice to have

• Energy industry
• B2B customer service
• Analytical skills
• Coordination

Qualifications

• University degree in a relevant field
• Equivalent practical experience

Benefits

• 30 days of vacation
• Workation days
• Flexible working hours
• Meal vouchers
• Urban Sports membership
• Personal learning budget
• Free snacks

About the Company

trawa is building Europe's leading B2B platform for clean energy. The company provides industrial enterprises with sustainable energy solutions, integrated energy management software, and intelligent consumption optimization to support a climate-friendly energy future.