Customer Support Representative

About the role

Jane is a practice management platform for health and wellness clinics. This role blends support, sales, and onboarding, requiring you to lead demos, conduct onboarding calls, and provide real-time troubleshooting across phone, chat, and video. You will play a critical role in understanding clinic needs and helping practitioners maximize the value of the platform.

Responsibilities

• Lead product demos and onboarding calls for new users
• Provide real-time support and troubleshooting via phone, chat, and video
• Tailor communication to support diverse user needs and technical skill levels
• Solve complex problems related to software setup and insurance configurations
• Participate in regular feedback sessions to drive personal and team growth

Required skills

• Customer Support
• Troubleshooting
• Communication
• Software onboarding

Nice to have

• Trade show exhibition
• Conference attendance

Benefits

• Private healthcare
• Income protection
• Life insurance
• Holiday allowance
• Stock Option Plan

About the Company

Jane is a practice management platform used by thousands of health and wellness clinics, powering everything from scheduling and charting to payments, telehealth, and insurance.