Lightspeedhq
Dutch speaking Support Specialist
Salary not disclosedRemote
- Support
- Full time
- 2d ago
Newly posted
About the role
As part of the Support team, you will be the first point of contact for customers, assisting with inquiries ranging from general education to technical hardware and software troubleshooting. You will work within a global, 24/7 team to resolve issues for hospitality clients via phone, chat, and email while maintaining high service standards. The role involves documenting interactions, escalating product bugs, and advocating for service improvements.
Responsibilities
- Maintain high-quality support interactions via phone, chat, and email
- Identify and resolve customer issues using consistent troubleshooting techniques
- Document and track interactions within support platforms
- Reproduce and escalate product bugs to the Quality Assurance team
- Advocate for product and service improvements
- Operate within a rostered schedule to ensure 24/7 availability
Required skills
- Customer service
- Technical support
- Dutch
- English
- Troubleshooting
- iOS
- Android
- OSX
- Windows
Nice to have
- Phone support
- Email support
- Ticketing systems
- Live Chat
- Hospitality industry
- SaaS
- Mac OS
- HTML
- CSS
- French
Qualifications
- Previous customer service experience
- Previous technical support experience
Benefits
- PTO scheme
- Health and Wellbeing budget
- Dental cover
- Private healthcare
- Optical cover
- Equity
About the Company
Founded in 2005 in Montreal, Lightspeed is a one-stop commerce platform that powers retail, hospitality, and golf businesses globally. The company is dual-listed on the NYSE and TSX and maintains a commitment to inclusion and diversity.