Interiors Consultant (Retail Sales Assistant)

About the role

This role is an opportunity for an enthusiastic individual with a passion for homeware and interiors to join the Soho Home retail team. The consultant will provide professional service to customers, maintain outstanding product knowledge, and contribute to achieving sales targets in a brand new Central London location.

Responsibilities

• Deliver exceptional, personalised service to create memorable experiences and build customer loyalty.
• Greet and engage customers warmly, offering attentive and professional support throughout their visit.
• Share confident product knowledge, including materials, styles, and availability in-store and online.
• Suggest suitable alternatives when items are unavailable, ensuring a seamless customer journey.
• Understand individual customer needs and provide tailored recommendations.
• Use strong service skills to drive conversions and support sales goals.
• Contribute to daily and weekly sales targets while keeping customer satisfaction as the top priority.
• Stay aware of best- and slow-selling products to guide recommendations and improve sales.
• Maintain excellent knowledge of the Soho Home brand, products, and seasonal collections.
• Handle customer queries with professionalism or refer to management when needed.
• Keep displays well-stocked and ensure the shop floor meets cleanliness and presentation standards.
• Quickly and efficiently retrieve stock from back-of-house as needed.
• Provide feedback to managers on customer preferences and product performance.

Required skills

• Retail Sales
• Customer Service
• Product Knowledge
• Home Styling

Nice to have

• Furniture sales
• Lighting sales

Qualifications

• Proven experience in a similar role within a high-end interiors or lifestyle retail store

Benefits

• Discounts at Soho House globally
• Soho Home discount
• Cowshed discount
• Soho Friends Membership
• Enhanced Pension Scheme
• 3 days paid charity leave
• Cookhouse & House Tonic training programmes
• Team events
• Retail commission

About the Company

Soho House offers competitive compensation packages that feature global benefits and perks. They provide training to develop technical and managerial skills to help employees grow their careers.