AI Outcomes Manager

About the role

The AI Outcomes Manager is a unified post-sales role that combines Customer Success and Customer Support into a single ownership model. You will manage a portfolio of enterprise and growth accounts end-to-end, leveraging AI to handle triage and routine tasks while you focus on strategic enablement, relationship building, and driving measurable customer value.

Responsibilities

• Own the end-to-end customer relationship from implementation and go-live through adoption, renewal, and expansion.
• Align on scope and success criteria during kickoff and validate feasibility against what was sold.
• Manage the ticket lifecycle by reviewing AI-drafted responses, validating classifications, and overseeing resolution.
• Track usage trends using AI anomaly signals to drive proactive outreach and close adoption gaps.
• Conduct enablement sessions and translate product usage into business value for business reviews.
• Maintain multi-threaded relationships with executive sponsors and manage renewal and expansion opportunities.

Required skills

• API
• Technical troubleshooting
• B2B account management
• Customer success
• Customer support
• SaaS
• Workflow automation
• CRM
• Analytics

Nice to have

• Fintech
• High-volume support

Qualifications

• Bachelor's degree in engineering or technology
• Postgraduate degree in management (MBA or equivalent)
• 3+ years in customer-facing technical roles

About the Company

DevRev is building an AI-native platform that unifies data sources, tools, and workflows to provide real-time insights and agentic actions. Backed by Khosla Ventures and Mayfield, the company focuses on Team Intelligence to facilitate human-AI collaboration.