Operations Manager

About the role

Fanvue is seeking an Operations Manager to join its Business Operations team, reporting to the Chief Business Operations Officer. This role involves managing diverse operational challenges, including payment infrastructure, risk, compliance, and data reconciliation, with the goal of ensuring platform safety and efficiency. The position offers significant exposure to core business functions and direct mentorship in a fast-growing, AI-native environment.

Responsibilities

• Take on urgent, ambiguous problems to establish facts and close loops
• Manage operational relationships with payment, payout, verification, and risk providers
• Reconcile provider data against internal systems to identify and resolve discrepancies
• Investigate risk and fraud issues and propose control improvements
• Support live incidents involving money or user safety through analysis and follow-up
• Create and maintain runbooks, process documentation, and post-incident reviews

Required skills

• Operations
• Data analysis
• Problem solving
• Process documentation

Nice to have

• Fintech
• Payments operations
• KYC
• Compliance

Qualifications

• 1 to 3 years of experience in operations, finance, consulting, analytics, or support
• Equivalent practical experience

Benefits

• Flexible working hours
• High annual leave flexibility
• Salary reviews every six months
• Upskilling and development support
• Travel and office budgets
• Gym memberships

About the Company

Fanvue is an AI-powered, creator-first platform that helps creators connect, engage, and earn from their audiences. Following a successful Series A, the company has achieved triple-digit year-on-year growth and has been recognized as a Sunday Times Best Place to Work for two consecutive years.