Customer Care & Claims Agent Netherlands

About the role

You will serve as the primary point of contact for customers and partners in the Netherlands, managing claims cases and ensuring high service levels. This role involves maintaining CRM and contract management systems while collaborating with the Operations team to refine internal processes. You will be responsible for proactive case management and clear communication regarding company decisions.

Responsibilities

• Act as the first point of contact for customers and partners via phone and email
• Log and manage claims cases proactively to ensure timely resolution
• Maintain and update CRM and contract management systems
• Communicate company decisions clearly to customers and partners
• Collaborate with the Operations team to optimize service processes

Required skills

• Customer service
• Claims management
• Dutch
• English
• CRM
• Communication

Nice to have

• German
• Insurance industry experience
• B2B experience
• AI tools

Qualifications

• Experience in customer service, customer care, or a service center
• Equivalent practical experience

Benefits

• Subsidized lunch
• BVG ticket discount
• Company e-bike leasing
• Urban sports club
• Mental well-being app
• Visa and relocation support
• Team events
• Yoga classes

About the Company

Alteos is backed by AXA and combines entrepreneurial freedom with technological expertise to manage innovative insurance solutions.