Customer Care & Claims Agent Niederlande

About the role

As a Customer Care & Claims Agent, you will serve as the primary point of contact for customers and partners in the Netherlands. You will manage inquiries via phone and email, handle new claims independently, and maintain high service levels while ensuring transparent communication. You will also actively manage CRM and contract systems while collaborating with the operations team to optimize internal processes.

Responsibilities

• Act as the first point of contact for customers and partners via phone and email
• Document inquiries and resolve them during the first contact whenever possible
• Record new claims independently and monitor them proactively
• Maintain and update CRM and contract management systems
• Collaborate with the operations team to continuously improve processes

Required skills

• Customer Service
• Dutch
• English
• CRM
• Communication

Nice to have

• Insurance industry experience
• B2B experience
• AI tools
• German

Qualifications

• Experience in customer service, customer support, or service centers

Benefits

• Professional development
• Meal subsidies
• VBB-Umweltkarte discount
• Company bike leasing
• 27-30 days annual leave

About the Company

Alteos combines entrepreneurial freedom and technical expertise with the reliability of its investor, AXA. The company focuses on innovative insurance solutions and fosters a culture of diversity, trust, and transparency with flat hierarchies.