Manager, Security Operations Center

About the role

The Security Operations Manager is responsible for defining and streamlining processes, workflows, and playbooks to enable effective 24/7 operations. This role focuses on scaling operations and force-multiplying the human analyst team to meet mission objectives and Service Level Objectives. The manager will work with regional peers to ensure consistent global operations while providing training and career development for the analyst team.

Responsibilities

• Design, implement, and enforce internal processes to reduce burnout and increase the productivity of the operations center against a global set of expectations and standards
• Manage and enforce local/global shift coverage to ensure 24/7 operations are maintained 365 days a year
• Meet with analysts in a 1:1 setting weekly to socialize focus initiatives, gather feedback, provide feedback, and enable analysts to progress rapidly in their career
• Contribute to the development and implementation of analyst training programs designed to streamline onboarding and advance analyst skill sets in Digital Forensics, Incident Response, Malware Analysis, Detection Engineering, Threat Hunting, and Automation
• Work with the Product organizations to prioritize the creation of new capabilities designed to augment and force multiple analyst capabilities
• Maintain accountability for routine quality assurance for your designated region
• Engage with our Support organization to create streamlined workflows for partner/customer requests that need Security Operations Center analysis
• Strengthen and mature our existing processes and relationships with our Tactical Response, Threat Hunting, and Detection Engineering teams within the Security organization

Required skills

• Security Operations
• Digital Forensics
• Incident Response
• Malware Analysis
• Threat Hunting
• Detection Engineering
• Windows forensics
• Process documentation
• Data Science

Qualifications

• 5+ years of Security Analyst experience in a global 24x7 security operations center
• 2+ years of team lead or managerial experience in a global operations center or Incident Response role

Benefits

• Home office set up reimbursement
• Personal leave entitlements
• Digital monthly reimbursement
• Travel to the US for company events
• Pension
• BetterUp coaching platform

About the Company

Founded in 2015 by former NSA cyber operators, Huntress is a remote-first team working to make enterprise-grade cybersecurity accessible to businesses of all sizes. The company secures more than 5M endpoints and 16M identities worldwide through its technology and 24/7 human-led Security Operations Center.