Strategic Account Manager

About the role

Reindeer Ai is seeking a relationship-driven Strategic Account Manager to own the post-sale relationship for enterprise customers. You will be responsible for revenue retention, expansion, and driving customer success by identifying AI-driven impact opportunities. This role involves working closely with leadership, Sales, Product, and R&D to shape the company's account management function and deliver measurable enterprise value.

Responsibilities

• Own a portfolio of enterprise accounts with full responsibility for revenue retention and expansion
• Build and execute multi-year account plans aligned to customer objectives and company growth targets
• Lead QBRs and executive engagements to align on customer business outcomes and value
• Develop deep understanding of customer operations and identify AI-driven impact opportunities
• Drive expansion, cross-sell and upsell opportunities within existing accounts
• Own the full renewal cycle including forecasting and close
• Lead structured onboarding with cross-functional teams to ensure fast time-to-value
• Translate customer feedback into actionable product insights

Required skills

• Account Management
• Customer Success
• Enterprise SaaS
• Negotiation
• German
• Data-driven
• AI concepts

Nice to have

• Early-stage startup experience
• Workflow automation
• Financial Services
• Supply Chain

About the Company

Reindeer Ai is building an agentic AI platform that helps enterprises transform complex business workflows into AI-powered operations. The company works with leading global organizations to deploy AI agents and move from experimentation to measurable enterprise impact.