Strategic Programs Manager

About the role

The Strategic Programs Manager will own the rollout program for the company's most strategic accounts, ensuring successful AI implementations for leading law firms. This role sits at the intersection of strategy, operations, and execution, requiring the candidate to drive change management and coordinate cross-functional teams to deliver measurable outcomes. The position is responsible for establishing governance, monitoring adoption metrics, and creating reusable playbooks to accelerate client success.

Responsibilities

• Owning the end-to-end rollout program for strategic accounts, including planning, sequencing, and execution across multi-office and multi-practice launches
• Driving change management and stakeholder alignment across KM, innovation, IT, practice groups, and attorneys to build durable adoption
• Coordinating resources across Legal Engineering, Engagement, and Customer Delivery to deliver local and cross-border implementations
• Owning success metrics and governance, defining what good looks like, establishing the reporting cadence, and making outcomes legible to executives
• Monitoring and analysing adoption metrics to identify friction points in the user journey and proposing strategic interventions during implementation
• Owning the feedback loop, turning rollout learnings and adoption signals into reusable playbooks, templates, and benchmarks
• Acting as a connective layer across teams, helping drive clarity, prioritization, and progress
• Bringing a structured, execution-focused mindset to ambiguous problems and pushing work over the finish line

Required skills

• Change management
• Strategic planning
• Operations
• Stakeholder management
• PowerPoint
• Data analysis
• Project management

Nice to have

• Professional services experience
• Legal industry experience
• Management consulting

Qualifications

• Bachelor's degree

About the Company

Legora is an AI-native workspace provider for legal professionals, helping teams move faster and operate with precision. With over 2,100 customers across 80 countries and $200M+ in ARR, the company scales through global expansion and strategic acquisitions.