Senior Operations Manager

About the role

The Senior Operations Manager will lead site-level fulfilment operations to ensure safe, efficient, and high-performing results. This role involves managing departmental leaders, overseeing resource and capacity planning, and driving continuous improvement through data-driven insights and automation. The successful candidate will foster a high-performance culture while ensuring operational excellence in a high-volume direct-to-consumer environment.

Responsibilities

• Partner with HR, L&D, Finance, and technical business partners to align operational plans and resource strategies.
• Manage, coach, and develop departmental leaders while maintaining active succession plans.
• Ensure safe and efficient execution of operational plans to meet on-time fulfilment and fan experience targets.
• Own departmental resource and capacity planning to meet demand, including during peak periods.
• Lead operational change initiatives and leverage WMS tools to identify trends and drive continuous improvement.
• Manage operational budgets with rigour and accountability for cost performance.

Required skills

• Operational leadership
• Direct-to-consumer
• WMS tools
• Data analysis
• Change management
• Capacity management
• Budget management

Qualifications

• 5+ years of operational leadership experience in a high-volume direct-to-consumer environment
• Proven track record leading multiple teams simultaneously in a high-tempo operational setting
• Demonstrated experience leading change and building scalable teams in a high-growth business

About the Company

Fanatics is a leading global digital sports platform that designs, manufactures, and delivers officially licensed sports merchandise. The company operates a vertically integrated platform reaching fans in over 180 countries, powering official fan experiences for major leagues, teams, and events worldwide.