Director of Operations, Payments EMEA

About the role

The Director of Operations serves as a controlling-function member of the executive management team for Fireblocks Liechtenstein Ltd. This role holds primary accountability for the sound operation of the licensed entity, acting as the principal point of contact with the Liechtenstein Financial Market Authority. The position focuses on operational governance, regulatory reporting, and oversight of outsourced technology arrangements rather than direct technical management.

Responsibilities

• Serve as the primary day-to-day point of contact with the FMA for operational matters, managing the ongoing supervisory relationship.
• Ensure the Company operates at all times within the scope and conditions of its authorisation.
• Own the Company’s regulatory reporting obligations and coordinate the annual statutory and regulatory audit.
• Support the Board and executive management in discharging their governance responsibilities, including preparation and follow-through on Board matters.
• Hold day-to-day accountability for the operational delivery of the Company’s AIS and PIS services.
• Oversee the outsourcing arrangement with the technology provider, including monitoring of service levels, quarterly service reviews, and management of the outsourcing register and sub-outsourcing controls.
• Own the Company’s business continuity and incident management framework, acting as the escalation and decision point in the event of a material disruption.
• Oversee the segregated operational processes that support the Company’s regulatory perimeter, including customer onboarding, support routing, and data governance in coordination with the Risk & Compliance function.

Required skills

• Financial Services
• Regulatory Compliance
• Operational Leadership
• Payments
• Open Banking
• Outsourcing Governance

Nice to have

• Digital Assets

Qualifications

• Proven operational leadership experience within a regulated financial institution
• Experience of the Liechtenstein or wider EEA regulatory environment
• Fit and proper for a controlling-function role, satisfying the FMA’s suitability assessment

About the Company

Fireblocks is a digital asset infrastructure provider trusted by thousands of financial institutions, including banks, payment providers, and global corporates. The company's enterprise-grade platform has powered over $14 trillion in digital asset transfers worldwide.