Customer Success Engineer

About the role

As a Customer Success Engineer at Algolia, you will play a key role in ensuring customers successfully adopt, implement, and scale our agentic, generative, search and discovery platform. You will partner closely with customers to deliver high-quality technical onboarding, solution design, best-practice guidance, and hands-on implementation support. This role is ideal for someone who is deeply curious, loves solving complex technical problems, and is energized by learning and applying new technologies.

Responsibilities

• Act as a consultant on a variety of customers, delivering ad-hoc services tailored around their needs
• Scope, shape and present technical workshops to drive Algolia’s adoption
• Advise Algolia’s customers on the best technical and industry practices around search implementation and optimization
• Work closely with your account’s Customer Success Manager to ensure the customer’s long term health through a world-class support experience
• Work across the organisation and escalate as necessary for confirmation of solutions or other options
• Partner with Product Teams and Engineering to develop subject matter expertise and serve as a product expert to your customers
• Develop, maintain and present comprehensive case status reports to customers on a regularly scheduled meeting
• Proactively identify and work with the customer to resolve technical risks and bottlenecks
• Provide guidance on how to optimise the use of their environment

Required skills

• SaaS
• JavaScript
• Java
• PHP
• C#
• Objective-C
• Swift
• Ruby
• Python
• REST API
• Database management
• Web development

Nice to have

• Search & discovery
• Generative AI
• Agentic application
• iOS
• Android
• Open-source
• Shopify
• Magento
• Salesforce

About the Company

Algolia is the retrieval intelligence layer that turns intent into trusted, decision-grade outcomes. Powering more than 1.7 trillion queries a year for over 18,000 customers, we are the recognized leader for Search and Product Discovery.