Strategic Client Partner

About the role

The Growth team at Dedale plays a pivotal role in ensuring customer retention and driving expansion for our global clients. In this role, you will be responsible for growing revenue across our full product portfolio by maintaining high retention rates, identifying expansion opportunities, and managing the full customer journey. You will collaborate on strategic initiatives such as account planning and cross-functional partnerships to maximize opportunities within our client base.

Responsibilities

• Build trusted, high-level rapport with PE Partners, M&A Directors, and C-suite leaders.
• Lead onboarding sessions and motivate product adoption with authority and credibility.
• Own the entire renewal cycle from risk detection and churn prevention to commercial negotiation.
• Conduct regular strategic check-ins to uncover needs that convert into advisory mandates or platform upsells.
• Design and execute account-level growth strategies using data analysis to forecast trends and identify white space.
• Act as the voice of the customer to ensure product updates align with client needs.

Required skills

• Account management
• Inside sales
• Customer success
• Consultative selling
• Value selling
• Data analysis

Nice to have

• Financial Services
• Consulting Services
• Enterprise SaaS

Qualifications

• 3-5 years of experience in account management, inside sales, customer success, or similar fields

About the Company

Dedale is a source of strategic intelligence in the technology space, leveraging a network of over 10,000 market professionals to deliver intelligence to investors and corporates. The team consists of over 100 full-time research analysts and planners with a core focus on North America and Europe.