Order Processing Tech Support Specialist

About the role

The Order Processing Tech Support Specialist serves as the primary point of contact for the sales team regarding Salesforce issues. This role involves troubleshooting order processing errors, identifying misconfigurations, and ensuring the sales team receives effective support. The specialist will document resolutions and contribute to the internal knowledge base to improve future efficiency.

Responsibilities

• Serve as the first point of contact for the sales team in troubleshooting order issues in Salesforce, over Slack and Zendesk
• Identify what's blocking an order or opportunity, whether a validation error, an incorrect field value, or a wrong selection, and advise the user on resolving the error
• Investigate orders that fail at the point of processing, reproducing the issue where possible and isolating the cause before escalating
• Document resolutions, tag tickets correctly, and contribute to the internal knowledge base so recurring issues are faster to resolve next time

Required skills

• Salesforce Sales Cloud
• Technical Customer Support
• Troubleshooting
• Slack
• Zendesk
• English

Nice to have

• NetSuite
• Order management
• Sales operations
• SQL
• BigQuery
• Jira
• B2B SaaS

About the Company

LevelUp is a specialist agency that provides outsourcing solutions to agencies, software vendors, and website owners. For over seven years, they have provided technical, operational, and back-office support through a team of skilled professionals.