Order Processing Tech Support Specialist

About the role

The Order Processing Tech Support Specialist serves as the primary point of contact for the sales team regarding Salesforce order troubleshooting. This role involves identifying and resolving order misconfigurations, documenting solutions, and ensuring the sales team receives effective support. The ideal candidate is detail-oriented, enjoys problem-solving, and communicates technical information clearly.

Responsibilities

• Serve as the first point of contact for the sales team in troubleshooting order issues in Salesforce, over Slack and Zendesk
• Identify what's blocking an order or opportunity, whether a validation error, an incorrect field value, or a wrong selection, and advise the user on resolving the error
• Investigate orders that fail at the point of processing, reproducing the issue where possible and isolating the cause before escalating
• Document resolutions, tag tickets correctly, and contribute to the internal knowledge base so recurring issues are faster to resolve next time

Required skills

• Salesforce Sales Cloud
• Technical Customer Support
• Slack
• Zendesk
• Problem-solving
• English

Nice to have

• NetSuite
• Order management
• Sales operations
• SQL
• BigQuery
• Jira

Benefits

• Equipment provided
• HMO
• 13th month pay

About the Company

LevelUp is a specialist agency that provides outsourcing solutions to agencies, software vendors, and website owners. They have over seven years of experience providing technical, operational, and back-office support with a team of skilled professionals.