Strategic Account Manager

About the role

Upside is seeking a motivated Strategic Account Manager to lead the development of strategic account plans for major fuel and c-store industry brands. You will manage the full lifecycle of partnerships, from onboarding to long-term growth, while collaborating with internal teams to ensure clients receive maximum value from the platform. This role focuses on retaining accounts, driving growth, and representing the voice of the customer to achieve business objectives.

Responsibilities

• Work with clients through onboarding to long-term account management, cultivating trust and belief throughout their partnership with Upside
• Improve retention of accounts through platform education, using customized decks and data in a relevant way to ensure client understanding and participation
• Proactively predict and address concerns before they advance to churn risk
• Grow relationships, including supervising and leading account-health metrics
• Identify and close expansion opportunities, including adding more sites, c-store launches, and conversions to long-term agreements
• Lead monthly account reviews with merchant partners, interpreting raw account data to build performance reports, case studies, and white papers
• Proactively maintain account health at multiple levels across client businesses, including senior executives of Fortune 500 companies
• Collaborate effectively with internal Upside teams, including analytics, product, marketing, and operations, to ensure a consistent, positive experience for our customers

Required skills

• Account management
• Project management
• Public speaking
• Data analysis
• Salesforce
• Outreach
• Gong

Qualifications

• Bachelor's degree

Benefits

• Medical, dental, and vision coverage
• Equity
• 401(k) program
• Family planning programs
• Paid parental leave
• Physical fitness and wellness memberships
• Emotional and mental health support programs
• Unlimited PTO
• Lunch reimbursement
• Learning and Development stipend

About the Company

Upside uses the sophistication of online retail to provide users with more value on everyday purchases and help brick-and-mortar businesses earn measurable profit. Billions of dollars in commerce run through the platform every year, supporting retailer partners, consumers, and sustainability initiatives.