Junior Customer Success Manager (API)

About the role

As a Customer Success Manager at Vonage API, you will play a critical role in ensuring customers achieve their business objectives through our API solutions. You will be responsible for driving adoption of our communication APIs, fostering strong customer relationships, and ensuring long-term customer satisfaction and retention. This role requires a proactive, customer-centric approach with a strong understanding of CPaaS solutions and how they deliver value to businesses.

Responsibilities

• Build and maintain strong relationships with key stakeholders, acting as a trusted advisor and strategic partner.
• Understand customer goals, develop success plans, and align API solutions to drive business value.
• Monitor usage patterns, identify opportunities for expansion, and provide best practices to maximize API adoption.
• Act as the voice of the customer within Vonage, collaborating with support, product, and engineering teams to address challenges and improve the customer experience.
• Identify upsell and cross-sell opportunities to drive revenue growth and customer retention.
• Provide ongoing education and resources to ensure customers are leveraging the full potential of Vonage API solutions.
• Collect and relay customer feedback to internal teams to influence product improvements and roadmap priorities.

Required skills

• English
• Japanese
• APIs
• Cloud communications
• Software integration
• Customer success
• Account management
• SaaS
• CPaaS

Benefits

• Medical Insurance
• Group Life Insurance
• Unlimited Discretionary Time Off
• Three Paid Volunteer Days a Year

About the Company

Vonage is a global cloud communications leader that enables businesses to integrate messaging, voice, video, and authentication capabilities into their applications. The company helps brands accelerate their digital transformation through fully programmable-based unified communications, contact center solutions, and communications APIs.