Senior IT Analyst

About the role

The Senior IT Analyst serves as the principal in-house resource for day-to-day IT operations and support for approximately 80 users. This role involves managing the full lifecycle of incidents and service requests, coordinating external suppliers, and delivering small technology projects to ensure secure and reliable IT services. The postholder will work independently to maintain IT infrastructure, manage user access, and support the organisation's mission through effective technology management.

Responsibilities

• Provide first and second-line IT support, owning incidents and service requests from initial contact to resolution.
• Coordinate joiner, mover, and leaver processes, including account management and hardware provisioning.
• Plan, document, and implement routine IT changes while maintaining the change schedule.
• Administer Microsoft 365 and other cloud applications, including configuration and user administration.
• Maintain accurate IT asset registers, operational records, and control evidence for audit readiness.
• Deliver small IT projects, upgrades, and service improvements to enhance reliability and security.

Required skills

• IT support
• Microsoft 365
• Identity administration
• Access control
• Change management
• Information security
• Data protection
• Vendor management

Nice to have

• Microsoft Entra ID
• Intune
• Autopilot
• SharePoint
• Teams administration
• ITSM tools
• ITIL

Qualifications

• Relevant technical or service management certification
• Equivalent practical experience

Certifications

• Microsoft 365 certification
• Azure certification
• ITIL Foundation

About the Company

The FAIRR Initiative is an investor-led organisation that works with investors and partners worldwide to address environmental, social and governance risks in the global food system.