Customer Success Application Engineer

About the role

The Application Engineer is a key technical role responsible for ensuring the successful configuration, deployment, and value realization of Litmus products for customers across EMEA. You will work with prospective and existing customers during proof-of-concept projects and production implementations to validate requirements and deliver measurable business value. This role involves collaborating with cross-functional teams including Sales, Product Management, and Support to facilitate technical implementations and provide expert product feedback.

Responsibilities

• Validate customer requirements for proof-of-concept and production implementations of Litmus products.
• Configure Litmus products during proof-of-concepts, customer pilots, and production deployments.
• Lead assigned technical implementation activities and ensure contracted technical responsibilities are delivered successfully.
• Develop innovative solution approaches that help customers maximize value from Litmus products.
• Maintain and contribute to internal solution libraries, deployment best practices, reusable configurations, and technical documentation.
• Provide Level 2 technical support to the Litmus Service Desk, including troubleshooting, root-cause analysis, and customer issue resolution.
• Support Sales Engineers and Account Managers with technical architecture reviews, proposal inputs, RFI/RFP responses, and demonstrations.
• Provide field feedback to Product Management and Development on customer requirements, market gaps, and product enhancement opportunities.

Required skills

• Manufacturing engineering
• Industrial IT/OT
• Linux
• Python
• JavaScript
• Docker
• Kubernetes
• Azure
• AWS
• GCP
• Network protocols
• System architecture
• German
• English

Nice to have

• Litmus products
• OPC/UA
• PLC/SCADA
• Edge connectivity
• Pre-sales support
• RFI/RFP participation

Qualifications

• Professional experience in a manufacturing or industrial environment
• Hands-on experience implementing or supporting software, infrastructure, or IIoT solutions

About the Company

Litmus is a growth-stage software company building the data foundation that powers industrial AI. They help manufacturers access, structure, and use real-time data from machines, systems, and sensors at the edge.