Customer Success Manager

About the role

This role is a one-year maternity cover position responsible for managing the customer journey from contract signing through implementation and expansion. The successful candidate will coordinate hardware installations, build strong relationships with care staff, and partner with internal teams to troubleshoot and optimize the product. The role requires regular customer visits within Jutland to ensure a seamless experience and drive product adoption.

Responsibilities

• Coordinate the successful installation of hardware on-site by working with technical project managers and customer stakeholders.
• Develop strong relationships with front-line customers through empathy and problem-solving.
• Partner with product and engineering teams to successfully calibrate and troubleshoot.
• Provide excellent customer service and resolve issues promptly.
• Partner with business development teams to run successful QBRs and identify expansion opportunities.
• Contribute to enhancing the product and service based on customer feedback.

Required skills

• Customer Success
• SaaS
• Project management
• Danish
• English

Qualifications

• Experience as a Customer Success Manager in SaaS or tech-enabled services
• Background in the care sector or social sciences
• Valid driver's license

About the Company

Teton is an AI-powered companion for care staff that leverages proprietary computer vision technology to alleviate administrative inefficiencies and observational tasks. The company aims to be the indispensable AI companion for care staff, transforming patient care and operations across the healthcare industry.