Customer Success Manager

About the role

Seyna is building a talent pool for future Customer Success Manager openings. As a CSM, you will act as the primary point of contact for a portfolio of insurance brokers, managing the client experience, onboarding new products, and ensuring long-term partnership success. This role involves coordinating operational processes, monitoring performance, and collaborating with internal teams to optimize insurance programs.

Responsibilities

• Act as the primary coordinator for client relationships across a portfolio of brokers.
• Lead steering committees and maintain regular account follow-ups.
• Manage the onboarding process for new products, including project management and training.
• Identify upsell and cross-sell opportunities while supporting product optimization.
• Enforce operational processes including data management, collections, and product updates.
• Ensure high levels of client satisfaction and resolve complex complaints.

Required skills

• Customer Success
• Project Management
• Insurance
• Stakeholder Management
• Data Analysis

Benefits

• BSPCE
• 28 days paid leave
• 7-10 RTT days
• Meal vouchers
• Transportation subsidy
• Health insurance
• Annual team seminar

About the Company

Seyna is an insurtech company launched in 2019 that provides technology and insurance solutions to brokers. They support over 100 brokers across 6 European countries and are part of the FT120, aiming to modernize the design and management of insurance programs.