Werkstudent:in IT-Support

About the role

As a student assistant in the IT Operations team, you will ensure that employees remain productive by providing technical support for hardware and software issues. You will work 20 hours per week at the Berlin office, handling incident management, user access, and asset maintenance. This role is ideal for someone looking to gain practical experience in IT support while contributing to a sustainable company mission.

Responsibilities

• Support employees with technical questions both in the office and remotely
• Analyze and resolve software and hardware issues with laptops, printers, and mobile devices
• Process incidents in the Jira Service Management ticketing system
• Create user accounts and manage access to IT systems
• Assist with the procurement of hardware, software, accessories, and consumables
• Maintain the internal asset management system

Required skills

• IT Support
• German
• English
• Problem solving

Nice to have

• Windows
• macOS
• Linux
• Android
• iOS
• Google Workspace
• Office tools

Qualifications

• Enrolled in an IT-related degree program

Benefits

• Company discounts
• Employee vouchers for momox and medimops
• Office dogs
• Birthday leave
• Company events

About the Company

momox is a company dedicated to sustainability, focusing on giving second-hand products a new life. They foster an open, collaborative work environment and integrate sustainable practices into their daily office operations.