Customer Service Specialist Coffee

About the role

The Customer Service Specialist Coffee will support coffee logistic activities by managing shipments, sales invoices, and contract administration. This role acts as a primary point of contact for customers and logistics providers to ensure smooth operations and resolve discrepancies. The position requires coordination with finance and logistics teams to maintain high accuracy in documentation and operational processes.

Responsibilities

• Manage coffee logistic shipments and sales invoices.
• Coordinate shipment schedules and delivery plans with logistics service providers, customers and coffee suppliers.
• Support the resolution of logistics-related issues and delays.
• Act as a key point of contact for customers’ inquiries and operational topics.
• Assist in resolving customer related issues and discrepancies.
• Coordinate with Finance regarding payment processing and invoice approvals.
• Investigate and resolve invoice discrepancies.
• Monitor contract processing timelines and maintain high accuracy standards.

Required skills

• Customer Service
• Contract administration
• Logistics coordination
• Supplier management
• English
• German
• ERP systems
• Microsoft Dynamics
• International trade
• Incoterms
• Supply chain operations

Nice to have

• Commodity trading
• Food products
• Agricultural commodities

Qualifications

• Bachelor's degree in Business Administration, Supply Chain Management, Logistics, or a related field
• Professional experience in customer service, procurement support, logistics, or contract administration

Benefits

• International commodity logistic environment
• Global coffee supply chain exposure
• Collaborative team culture
• Flexible part-time working arrangement
• Professional development opportunities