Score Advisor

About the role

The Privacy Operations team is responsible for delivering high-quality service to protect members by managing custom data requests. Custom Removal Advisors facilitate the removal of personal information from the internet and provide guidance to members when necessary. This role involves scouring the web for exposed data and ensuring member privacy through proactive monitoring and removal.

Responsibilities

• Manage high value individual requests from DeleteMe customers
• Perform audits of VIP customer information
• Perform site investigations and keep accurate records of site information and removal methods
• Maintain detailed activity logs documenting your progress
• Provide constant feedback to Custom Advisor Team Leads/ Managers on both problem sites and internal tooling improvements
• Assist with ad-hoc requests for data removal as needed

Required skills

• Operations
• Customer service
• Incident management
• G Suite
• Slack
• Jira

Qualifications

• 5+ years of experience in operations or customer service
• 3+ years of experience in incident management or rapid response customer service

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• 401k retirement plan
• Paid Parental Leave
• 20 days of Paid Time Off
• 11 Company-Paid Holidays
• Birthday Off
• Work From Home Stipend
• Cell Phone Reimbursement

About the Company

DeleteMe is a global SaaS company and leader in proactive privacy protection that helps individuals, businesses, and security teams reduce their human attack surface by removing exposed personal data from the open web. The company serves a diverse client base including 30% of the Fortune 100, top tech firms, major banks, and federal agencies.