Werkstudent:in Operations & Customer Experience

About the role

As a student worker in Operations & Customer Experience, you will act as the interface between customers, regional installation teams, and the central headquarters. You will manage customer inquiries, coordinate maintenance schedules, and help build and improve the operational processes that support the company's growth in the climate-tech sector.

Responsibilities

• Manage customer inquiries via phone and email, ensuring issues are resolved or escalated appropriately.
• Document customer requests and track them through to resolution.
• Coordinate maintenance appointments between customers and regional hubs.
• Monitor service schedules to ensure all maintenance tasks are completed.
• Identify recurring issues and bottlenecks to propose and implement process improvements.
• Create and maintain FAQs, templates, and operational workflows.

Required skills

• Customer Service
• Process Improvement
• Operations
• German

Nice to have

• Startup experience
• CRM
• Planning tools

Qualifications

• Current student status
• Availability of at least 15 hours per week

Benefits

• Flexible working hours
• Opportunity for thesis or practical projects
• Direct contact with leadership
• Office in Glockenbach

About the Company

nuuEnergy is a Munich-based climate-tech startup revolutionizing heat pump installations with smart end-to-end solutions. They develop the operating system for heat pump locations across Germany, combining startup dynamics with professional craftsmanship.