Quality & Training Manager

About the role

The Quality & Training Manager will build and lead the quality and training activity for the HousingAnywhere Group from the ground up. This strategic role involves defining methods, tools, and governance to harmonize operational practices across teams in Cergy and Rotterdam. You will be responsible for designing training programs, monitoring service quality, and driving continuous improvement to enhance the customer experience.

Responsibilities

• Design the Quality & Training activity including scope, operating model, and roadmap
• Develop and maintain comprehensive training programs and materials for customer service and operations
• Conduct onboarding, individual assessments, and targeted coaching for team members
• Define and implement quality standards and control frameworks across the user journey
• Build structured quality reporting and analyze interactions to drive performance improvements
• Collaborate with cross-functional teams to maintain the knowledge base and support customer satisfaction initiatives

Required skills

• Marketplace Operations
• Quality Management
• Training
• Customer Service
• CRM
• Performance Dashboards
• E-learning content creation

Qualifications

• 5+ years of experience in training, quality management or quality monitoring of customer service or operations teams

Benefits

• 50% transport costs covered
• 70% health insurance coverage
• Meal vouchers
• Contribution to fitness membership costs
• Christmas gift vouchers
• Team-building events

About the Company

Studapart is part of the HousingAnywhere Group, Europe's largest student rental platform, with a presence in Rotterdam, Paris, and Cergy. The company is guided by core values of ownership, enabling, changemaking, and connecting.