Customer Success Manager DACH

About the role

The Customer Success Manager will strategically develop existing accounts and build long-term business relationships to drive company value. You will manage a portfolio of clients, identify up- and cross-selling opportunities, and ensure customers receive maximum value from our B2B integration solutions.

Responsibilities

• Driving company value by strategically developing existing accounts, building long-term business relationships, and identifying up- and cross-selling opportunities
• Managing your own portfolio of clients making sure they get the most value out of our solution
• Partnering closely with an experienced Account Manager to hand over and transition qualified opportunities seamlessly
• Listening to your customers and communicating their feedback to ensure our products and services meet their needs
• Navigating complex customer escalations and aligning internal stakeholders to turn friction into solutions
• Executing sales campaigns in close cooperation with marketing

Required skills

• B2B SaaS sales
• German
• English
• Account management
• Cross-selling
• Up-selling

Nice to have

• EDI
• e-invoicing
• ERP solutions

Benefits

• Flexible working hours
• Annual personal development budget
• Home office allowance
• Workations
• Wellbeing support
• Mental health resources
• Employee assistance programs

About the Company

ecosio is a fast-growing, innovative service company and a leading provider of B2B integration, specialising in electronic data interchange, Web EDI and e-invoicing. ecosio is part of Vertex, Inc., a leading global provider of indirect tax solutions listed on Nasdaq.