IT Associate

About the role

The IT Employee Experience Associate ensures a seamless onboarding process for new hires by collaborating with HR, management, and technical teams. This role manages new hire tickets, maintains documentation, and acts as a liaison to facilitate efficient setup and communication across departments.

Responsibilities

• Strive for a customer-first attitude in all interactions.
• Maintain shared spreadsheets to track progress across involved teams.
• Update tickets and transfer data to ensure accurate record-keeping.
• Collaborate with teams to implement process updates and documentation changes.
• Act as a liaison between departments, documenting meetings and relevant information.
• Support new hires to ensure a positive and effective day one experience.

Required skills

• Excel
• ADManager
• Endpoint Central
• Azure
• Microsoft Entra
• Power BI
• Technical documentation
• SOP creation