Customer Success Manager - Renewable Supply

About the role

As a Customer Success Manager, you will be the central point of contact for key clients, ensuring their success from onboarding through long-term partnership. You will manage a portfolio of accounts, drive growth through upsell and cross-sell opportunities, and provide strategic advice on the energy market. You will work closely with Sales, Product, and Operations to deliver measurable value and scale customer success standards.

Responsibilities

• Lead structured onboarding and continuous development for key accounts
• Build and maintain relationships with C-level and operational stakeholders
• Identify and prioritize growth opportunities through upsell and cross-sell strategies
• Resolve complex, business-critical issues with a pragmatic and structured approach
• Coordinate internal cross-functional teams to ensure project delivery and speed
• Manage customer portfolios with a focus on satisfaction, retention, and expansion

Required skills

• Key Account Management
• Business Operations
• Data Analysis
• German
• English

Nice to have

• Renewable Energy
• Strategy Consulting
• Upselling
• Cross-selling

Qualifications

• 2-4 years of experience in Key Account Management

Benefits

• 30 days of vacation
• Flexible working hours
• Meal vouchers
• Tax-free benefits
• Urban Sports membership
• Annual learning and development budget
• Coaching sessions

About the Company

trawa is building Europe's leading B2B platform for clean energy, connecting 100% renewable power supply with energy management software. The company aims to help energy-intensive businesses remain competitive in a volatile market while supporting sustainable transformation.