IT Support Specialist

About the role

The IT Support Specialist will provide first- or second-level technical support and problem resolution for customer issues. The role involves maintaining ticket updates, communicating status to users, and collaborating with third-party vendors to resolve complex AV issues.

Responsibilities

• Provide first- or second-level contact and problem resolution for customer issues.
• Work with third-party vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support, and troubleshoot Windows OS, Microsoft Office, and Cisco Jabber.
• Install, upgrade, support, and troubleshoot printers and computer hardware.
• Perform remedial repairs on desktops, laptops, printers, and peripheral equipment.
• Use diagnostic tools to troubleshoot network connectivity and workstation hardware/software.

Required skills

• Helpdesk
• Windows OS
• Microsoft Office
• Cisco Jabber
• Hardware troubleshooting
• Network connectivity
• German language

Nice to have

• macOS

Qualifications

• Valid work permit in Germany
• Several years of experience in the IT field
• German language B2 level

Benefits

• International company environment
• Professional and collaborative work environment
• Exposure to enterprise-level IT infrastructure

About the Company

BCIC Swiss GmbH, also known as Best Connect International Company, is an international organization.