Global Hub Operations Director

About the role

The Global Hub Operations Director leads the operational performance and development of the global production hub network. This role establishes consistent operating standards, manages capacity planning, and ensures hubs deliver high-quality work within agreed service levels and economic frameworks. The Director oversees a team of Hub Operations Leads and collaborates across functions to align capacity, cost, and risk management.

Responsibilities

• Set the hub operating model, decision rights, and governance for shared capacity.
• Maintain a practical Hub Playbook covering planning, security, compliance, and service management.
• Translate demand forecasts and capability plans into a rolling view of capacity by hub and skill.
• Lead operational readiness for surges, including space, technology, and staffing requirements.
• Provide operational data and discipline to support the commercial model and financial controls.
• Define operational requirements for resource management platforms and production tools.
• Lead, coach, and assess Hub Operations Leads to build an integrated leadership team.

Required skills

• Capacity planning
• Workforce management
• Financial controls
• Stakeholder management
• Operational strategy
• Change management

Qualifications

• Senior operations leadership experience in a complex, multi-location production, agency, or shared services environment

About the Company

WPP Production is a unified global production company that combines human craft with next-generation technology to deliver multi-channel content systems at scale. As part of WPP, the company acts as a production engine for global brands, leveraging data solutions and AI-driven marketing platforms.